Returns & Exchanges

At Nexa US, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for most items in their original condition.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and a copy of your packing slip is included inside.

3

Ship the Item

Affix the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing