Frequently Asked Questions

Everything you need to know about shopping with Nexa US.

What is the standard shipping timeframe?

For orders within the US, standard shipping typically takes 3-5 business days. Please allow an additional 1-2 days for processing during peak seasons.

How can I return an item?

We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and follow the instructions to generate a prepaid return label.

Which payment methods do you accept?

Nexa US accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How do I track my order status?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Currently, Nexa US ships exclusively to addresses within the United States and its territories to ensure the fastest delivery times for our customers.

Are your products covered by a warranty?

Yes, all products purchased through Nexa US come with a standard 1-year manufacturer warranty against defects in materials and workmanship.